Frequently Asked Questions
How long do refunds take to process?
Refunds are processed once returned items are received and inspected. This usually takes 3-5 business days.
How long is the warranty period for this item?
Warranty periods are listed on each product page and vary by manufacturer.
I’ve changed my mind – can I return a product?
We accept returns for faulty or incorrect items in accordance with Australian Consumer Law. Change-of-mind returns are subject to approval and restocking fees. Some items are not eligible due to resale limitations. You can find our full returns policy here:
My device has become faulty and doesn't work, what do I do?
Please contact us with your order number and a description of the fault. Warranty terms vary by product.
What is the warranty process for this item?
Contact our support with the issue. We'll help with troubleshooting, RMA, or manufacturer support as needed.
What is your return policy?
We accept returns for faulty or incorrect items in accordance with Australian Consumer Law. Change-of-mind returns are subject to approval and restocking fees. Some items are not eligible due to resale limitations. You can find our full returns policy here: