Frequently Asked Questions
Can I request a tax invoice for my order?
Yes. A tax invoice is automatically emailed upon purchase and is also accessible from your account dashboard if you created one.
Is there a surcharge for credit card or PayPal payments?
Yes. A surcharge applies to credit card and PayPal transactions. This is shown at checkout before payment is confirmed.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and direct bank transfer.
Why did my payment fail at checkout?
Payment failures can occur due to incorrect details, expired cards, or bank authorization issues. If you're using a new card, ensure your browser isn’t auto filling old information.