Frequently Asked Questions
Can someone else collect my order on my behalf?
Yes, but please notify us in advance and ensure they have the order confirmation and ID.
Do you offer express or same-day delivery?
We offer express shipping. You can view our shipping information here
Do you offer international shipping?
We can ship to some countries but not all, please contact us to check further.
Do you require a signature on delivery?
Yes, all deliveries require a signature for security and insurance purposes. If no one is available, the item will be taken to a nearby collection point.
How is the shipping cost calculated?
Shipping is calculated at checkout based on your postcode and items ordered.
Is free shipping available for my order?
Free shipping may be available on selected items. Look for 'Free Shipping' in the product listing.
What are the differences between your shipping options?
Preferred Courier is our fastest method, Standard is cost-effective, and Nationwide includes broader coverage for remote areas.
What are the shipping options and delivery times?
You can view our shipping information here
What if I entered the wrong shipping address?
Please contact us immediately if you’ve entered the wrong address. Once an order is shipped, we cannot reroute it. Customers are responsible for providing correct shipping details.
What should I do if my parcel is lost?
Contact our support team immediately. We'll investigate with the courier and arrange a resolution.
Where can I find my tracking number?
Tracking numbers are emailed after dispatch. Check your email or contact us.
Why was my item redirected to the Australia Post depot?
If no one is available at delivery or a signature is required, the parcel is taken to the nearest collection point.