Frequently Asked Questions
Can I access my QNAP NAS remotely?
Yes, QNAP offers remote access through QNAP CloudLink, myQNAPcloud, VPN, and secure web access.
Can I return a QNAP NAS if I change my mind?
Returns for change of mind are subject to our returns policy. Products must be unopened, and restocking fees may apply. Please contact us before returning.
Can I run virtual machines on my QNAP NAS?
Yes, many QNAP NAS models support virtualization using Virtualization Station or Container Station. Ensure the model supports VT-x or AMD-V and has enough RAM.
Can I upgrade the RAM or drives in my QNAP NAS?
Yes, most QNAP models support RAM upgrades and hot-swapping or expanding drives. Always check the specifications for upgrade limits.
Can I use a QNAP NAS without an internet connection?
Yes. QNAP NAS devices can operate in local-only mode without internet. However, internet access is required for firmware updates and remote features.
Can I use third-party hard drives or SSDs with QNAP NAS?
Yes, but we recommend using NAS-certified drives such as Seagate IronWolf or WD Red. Check QNAP’s compatibility list for confirmed support.
Do QNAP NAS units include hard drives?
No, most QNAP NAS units are sold diskless. You will need to purchase compatible hard drives or SSDs separately.
Do you offer QNAP NAS bundles with drives included?
Yes, we offer pre-configured QNAP NAS bundles with drives. Check the product listings or contact us for a custom quote.
Do you provide setup or installation assistance?
We do not provide installation services directly however we can recommend an IT professional who can assist you.
Do you provide technical support for QNAP configuration?
We provide basic setup guidance. For advanced configuration, you may contact QNAP support or a certified IT technician.
Does QNAP NAS work with macOS and Windows?
Yes, QNAP NAS is fully compatible with macOS, Windows, and Linux. It supports file sharing via SMB, AFP, NFS, and more.
Does QNAP support RAID, and which RAID levels are available?
Yes, QNAP supports RAID 0, 1, 5, 6, 10 and others depending on the model. RAID improves performance, redundancy, or both.
How can I check if my drives are compatible with QNAP NAS?
Visit QNAP’s official compatibility list at qnap.com/compatibility and search by your NAS model and drive type.
How can I check if my existing drives are compatible with a new QNAP NAS?
Use the QNAP Compatibility Tool or contact us with your drive model numbers and intended NAS.
How do I set up a QNAP NAS for the first time?
Connect the NAS to your network, power it on, and use Qfinder Pro or visit install.qnap.com to begin the guided setup process.
How much storage do I need for a QNAP NAS?
Storage needs vary by use case. For home media and backups, 4–16TB is typical. For businesses, start with 16TB+ and scale based on data growth and redundancy needs.
Is a UPS required or recommended for QNAP NAS?
A UPS is strongly recommended to prevent data corruption during power outages. Many QNAP NAS units support USB or network-connected UPS monitoring.
Is this QNAP NAS model compatible with Mac/Windows/Linux?
Yes. QNAP NAS systems are cross-platform compatible and can be accessed via SMB, AFP, NFS, or web interfaces.
What are the advantages of using SSD cache or Qtier on a QNAP NAS?
SSD cache speeds up frequently accessed data, while Qtier automatically tiers data between SSDs and HDDs to optimize performance and storage efficiency.
What hard drives or SSDs are compatible with QNAP NAS devices?
We recommend drives listed on QNAP’s official compatibility list. NAS-rated HDDs like Seagate IronWolf/Exos and WD Red/Ultrastar are commonly used.
What is a QNAP NAS and how does it work?
A QNAP NAS (Network Attached Storage) is a secure data storage solution connected to your home or office network. It allows file storage, sharing, backups, media streaming, virtualization, and more.
What is the difference between a desktop and rackmount NAS?
Desktop NAS units are compact and ideal for homes or small offices. Rackmount NAS devices are designed for data centers or enterprise setups and are installed in standard server racks.
What is the difference between QTS and QuTS hero?
QTS is QNAP's standard OS based on EXT4, ideal for general use. QuTS hero is based on ZFS and includes data integrity features like deduplication and compression, suitable for business and professional use.
What kind of warranty comes with QNAP NAS products?
Most QNAP NAS units come with a 2- or 3-year manufacturer warranty. Extended warranties may be available for select models.
Which QNAP NAS is best for home or small business use?
For home use, models like TS-233 or TS-464 are ideal. For small businesses, we recommend the TS-873A or TVS-h874, depending on performance needs and storage capacity.